Fort Smith Convention Center - Sales Manager

Posted: 09/11/2022

The Sales Manager (SMERF) will ensure the sales team at the facility meets all individual and departmental sales goals. This position is responsible for the overall tasks related to SMERF (Social, Military, Education, Religious, Fraternal) Sales for the facility. 
  • Reports to the Director of Sales.
  • Represent the facility as a sales representative both locally and out of town.
  • Attends Trade Shows and industry functions as a representative of the destination.
  • Researches, identifies, and establishes the appropriateness of groups for the facility.
  • Contacts prospective user groups and individuals to initiate the sales effort.  Discusses the facility with site selection committees or appropriate others.
  • Assists in developing and implementing the sales/marketing activities of the facility including developing budget submissions and follow-through systems and procedures.
  • Meets specified assigned sales goals and objectives.
  • Initiates written and oral communication internally and externally.
  • Promptly responds to all customer calls and requests within a 24-hour period.
  • Participate in local and community organization networking opportunities.
  • Communicates problems and proposed solutions to the Director of Sales.
  • Submits weekly sales activity reports and performs related duties as required.
  • Will perform outside sales calls and solicitation calls as required.
  • Work cohesively with other departments.
  • Attend internal meetings and represents the facility as deemed necessary.
  • Adheres to sales guidelines and procedures when booking business.
  • Participate in the development and implementation of goals, objectives, policies, and priorities of all sales programs and activities.
  • Support all services and activities of the Sales Department within the facility including sales tools and materials, proposals, sales calls, and contracts.
  • Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements 
  • Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities
  • Responsible for all revenue generation
  • Perform other duties and responsibilities as assigned
  • Minimum of 3-5 years of increasingly responsible sales experience for an arena, convention center, sports franchise, hotel or other similar public assembly or hospitality facility, including supervisory responsibility
  • Ability to work event nights, weekends and holidays as needed
  • Has a strong track record of building relationships and generating new business
  • Excellent organizational skills, leadership skills, customer service skills
  • Enthusiastic and positive thinker
  • Team Player!
  • Strong PC and data processing skills; working knowledge of MS Word, Excel, as well as database management software
EEO Statement:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.
DEI Statement:
Strengthened by our Differences. United to Make a Difference. 
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Updated Vaccination Statement as of 3/17/2022:
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.