Cyberhelix Technical Solutions is hiring for: IT Technician

Job Title: IT Technician
Location: Fort Smith, AR (Local and Remote Support)

Company and Job Overview: Cyberhelix Technical Solutions is a growing IT and cybersecurity services company headquartered in Fort Smith, Arkansas. We are dedicated to protecting businesses' critical assets, data, and employees from cyber threats. Our mission is to enhance business productivity and processes through modern IT solutions while safeguarding clients from cyber risks.

The IT Technician will be responsible for the installation, maintenance, and troubleshooting of a variety of IT systems. The role involves customer support, onboarding new clients, performing routine preventive maintenance, and collaborating on company-wide IT projects. The ideal candidate will possess strong technical skills, excellent communication abilities, and a customer-focused mindset.

Salary Range: The salary for an IT Technician typically ranges between $30,000 - $55,000 annually, depending on experience and qualifications. Cyberhelix Technical Solutions offers competitive pay within this range, along with opportunities for professional growth and career advancement.

Essential Duties and Responsibilities:

• Client Onboarding and Support: Facilitate the onboarding of new clients by setting up user accounts, deploying hardware and software, and providing initial training. Deliver responsive and efficient support via phone, email, and in-person to address client inquiries, resolve issues, and ensure user satisfaction.

• Preventive Maintenance and Technical Issue Resolution: Conduct routine preventive maintenance on desktops, servers, network devices, and phone systems to ensure optimal performance. Diagnose and resolve hardware, software, network, and printer issues, applying updates, patches, and backups as needed.

• Documentation and Asset Management: Maintain accurate documentation of system configurations, support requests, resolutions, and IT changes using ticketing systems. Oversee inventory management of company assets such as computers, peripherals, and mobile devices, ensuring proper procurement and tracking.

• Software and System Management: Install, monitor, and maintain a variety of software systems, including endpoint security, email, and web security solutions. Ensure seamless system installations, configurations, and ongoing software updates to support company and client operations.

• Cybersecurity, Compliance, and Business Continuity: Assist in enforcing IT security policies and managing cybersecurity measures. Ensure systems adhere to security standards and contribute to safety and compliance protocols in line with company policies. Ensure regular data backups are conducted, verified, and properly stored. Assist with disaster recovery planning and testing to safeguard against data loss and maintain business continuity.

• Collaboration and Project Support: Work closely with the team on projects, system upgrades, and installations, ensuring alignment across initiatives. Participate in continuous improvement efforts by managing knowledge bases and contributing to team-driven solutions.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed anytime at the discretion of Cyberhelix Technical Solutions.

Qualifications:

• Customer Service Excellence: Strong written and verbal communication skills with the ability to explain complex technical issues to non-technical users in a clear and professional manner.

• Time Management & Prioritization: Ability to effectively manage and complete multiple tasks concurrently while prioritizing time and resources to meet deadlines in a fast-paced environment. • Professionalism: Always maintains a professional image and positive attitude, adhering to company policies and industry standards both during and outside of work hours.

• Technical Expertise: Proficiency in computer hardware and software, particularly in Windows system installation, configuration, and troubleshooting. Familiarity with cloud-based technologies such as Microsoft 365, Azure, and Intune is also required.

• Cybersecurity Knowledge: Solid understanding of cybersecurity principles and best practices to help protect clients' systems and data from threats. • Valid Driver’s License: Must hold a valid driver’s license and maintain a clean driving record, as travel to client sites will be required.

• Pre-employment Requirements: Must be willing to undergo a background check and drug screening prior to employment. How to stand out: • Been There, Done That: Experience working in a managed services provider.

How to stand out:

• Been There, Done That: Experience working in a managed services provider

• Certifications: Industry-recognized certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

• Cloud & Automation Experience: Experience working with cloud environments (Azure, Microsoft 365) and familiarity with automation tools or scripting (e.g., PowerShell) will help you stand out as a top candidate.

• Customer-Centric Mindset: A passion for delivering excellent customer service by going the extra mile for clients and staying proactive in identifying and solving potential issues will make you an asset to our team.

• Problem-Solving Skills: Demonstrating the ability to diagnose and solve technical problems quickly and efficiently, with minimal supervision, will show that you’re the ideal person for this position.

Benefits:

• Paid time off and holidays.
• Bonus and referral pay opportunities.
• Ongoing training and professional development opportunities.
• 401(k) Retirement Plans – (options coming soon).
• Health, Dental, Vision Insurance (options coming soon).

How to Apply:
After reviewing the job description and believe you meet the qualifications, we encourage you to apply! Here’s how:

1. Write Your Resume: Create an up-to-date resume outlining your relevant experience, certifications, and technical skills.
2. Write a Cover Letter: In your cover letter, explain why you are an excellent fit for the IT Technician role. Highlight your customer service skills, technical expertise, and any relevant projects and achievements.
3. Determine Salary: The average pay range for this position ranges from $30,000 to $55,000 in the state of Arkansas. Let us know what you need to make based on your skills, experience, and growth potential.
4. Provide References: Include at least two professional references who can speak to your work ethic and technical abilities.
5. Send Your Application: Email your resume, cover letter, salary requirements, and references to hiring@cyberhelixtech.com with the subject line: IT Technician Application – [Your Full Name].
6. Application Deadline: There will be no application deadlines, however we will begin official interviews starting October 25, 2024 and will continue until an offer is made and accepted