Dealing with Difficult People presented by Dale Carnegie

Dealing with Difficult People
presented by Dale Carnegie Performance Consultant
Jessie Wilson

Learning Objectives:

1.       How to manage our own attitude in an ever-changing environment.
a.       Learn how the number one broken rule could save your relationships.
           i.      Don’t criticize, condemn, or complain
           ii.      How to deal with the toxic people in your office.
b.      How to give honest and sincere appreciation that will add value to your people at work.
           i.      Be specific and show evidence so it does not sound undervalued.
           ii.      How to show appreciation in less than 15 seconds and with great impact.
 
2.       Develop win-win solutions for you and your co-workers.
a.       The only way to get the best of an argument is to avoid it.
b.      Begin in a friendly way even in the toughest situations
c.       Pick your battles
 
3.        As leaders we create the environment.
a.        Take ownership of your performance.
b.      Become the outlier in your organization.
c.        Give others a fine reputation to live up.


When:  Wednesday, February 1, 2012
             7:30 a.m. - 9:00 a.m.
Where:  Fort Smith Chamber Office
               612 Garrison Avenue
Cost:  $20/person
            Hot Breakfast Included
RSVP:  Email Whitney at whitney@fortsmithchamber.com



Jessie Wilson is the Performance Consultant and Trainer for Dale Carnegie Training of the Mid-South. As a trainer Jessie is a business professional who has real world experience that she brings to the participants. As a trainer she has done over 300 hours of in-house development before becoming a certified trainer. The process by which she is certified is ISO 9001:2000 accredited.

In 2011 Jessie earned the Rookie of the Year for Dale Carnegie.

She graduated from Harding University. She earned her Bachelors in Business Administration and majored in Professional Sales and minored in Spanish. Jessie and her fellow trainers celebrated being the Global Franchise of Year in 2010 for training excellence.