ABFCU VISA Assistant/Loan Processor

POSITION SUMMARY:
 
To serve members’ needs by handling credit card inquiries over the phone or in person and to process financial transactions. Responsible for the accurate processing of various loans. Performs a variety of support duties related to the lending function within the credit union.
 
DUTIES/RESPONSIBILITIES
The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.
 

• Maintain up-to-date knowledge of credit card rules and regulations
• Set up new accounts. Assign credit card numbers and order plastic cards. 
• Send letter and enhancement package to new cardholders.
• Research and resolve member inquiries regarding credit card statements, disputes, and monetary adjustments.
• Process account file maintenance such as name/address changes, replacement cards, and requests to close account.
• Process payoff of other credit card accounts, including preparation of documentation for payoff.
• Close lost/stolen accounts.  Monitor and document activity of lost, stolen or compromised accounts. Monitor fraudulent accounts for processing of fraud charges, fraud close-outs, possible loss charge-offs and process as appropriate.  Process necessary paperwork for closed credit card accounts, blocking to prevent reissue and retrieving old credit cards when possible.
• Review all reissues and credit limit increases for credit card accounts.  Monitor reissue reports for over-limit activity.
• Take calls from members and answer questions regarding account activity, billing regulations and use of credit card, and advise members on dealing with problems with merchants by verbal and/or written communication.
• Process daily and monthly credit card reports.
• Process monetary transactions to credit card accounts as needed.
• Process denial forms for visas as they are declined.
• Ensure each loan is processed accurately by confirming proper documentation including any lienholder or UCC forms, closing, disbursing, coordinating and filing.
• Verify the accuracy of loan amounts, interest rates, loan type, collateral and repayment terms on approved loan applications.
• Obtain signatures for checks and prepare for mailing, including completion of paperwork on FedEx mailings.
• Perform other duties as assigned by Manager