Quality Manager OPEN POSITION at QualServ Solutions International

QualServ Solutions International is a Middleby Corporation Company. Middleby is the Leading Global Solutions Provider for commercial foodservice, industrial food processing and residential kitchen appliance industries. QualServ, based out of the United States, provides innovative services, products, comprehensive design, and turn-key solutions with a global supply chain team to support multi-national chains across multiple industry segments. The company has fully integrated 712,000 square foot facilities in Central USA (Fort Smith, AR) which is strategically positioned to service all of North America. The company also has an 80,000 square foot facility in Central Europe (Mokry Dwor, Poland) that services all of Europe, the Middle East, Asia, Asia Pacific, and Africa.

POSITION: Quality Manager

MORE INFORMATION: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3684223

REPORTS TO: Vice President of Engineering & Quality

JOB SUMMARY: Quality Manager is responsible for leading the organization in the area of quality assurance. Develop, implement and maintain quality management systems throughout the organization to assure consistent quality of customized metal/wood composite tables, display fixtures, cabinets and millwork for the food service and other retail environments. Work closely with the Operations Management Team for both wood and metal plants to improve efficiency and reduce costs in all areas. Provide direction to the team of quality technicians and quality engineers. Promote voice of the customer, employee participation in quality objectives and foster a spirit of continuous improvement. Lead COPQ reduction in internal and external cost of quality. Work with suppliers in improving incoming raw material and finished product quality metrics.

POSITION RESPONSIBILITIES:
• Take lead role in assisting quality staff to accomplish key objectives and the completion of tasks including:
    1. Root cause analysis and corrective actions on key issues
    2. Promote communication between manufacturing and engineering through ECR process
    3. Develop and maintain quality check points throughout the production process
    4. Develop standard operating procedures, work instructions and post part tolerances for critical operations
    5. Assist in implementation of error proofing through creation of jigs, gauges, visual signals, etc.
    6. Develop and maintain visual guidelines for part inspection (scratches, dents, other imperfections).
• Prepare control system documentations and complete failure mode and effects analysis (PFMEA) for certain product lines.
• Monitor and report out on key performance indicators of quality (both internal and external). Set team objectives based on trend analysis
• Coordinate first article inspections on new products
• Qualify new vendors of manufactured components and sub-assemblies. Develop necessary inspection criterion on these components.
• Participate in cross-functional core team meetings on new opportunities.
• Help in finding VA/VE cost reduction re-design opportunities.
• Interviewing, hiring, and training of direct reports. Directing work, appraising performance against clearly defined SMART goals.
• Provide coaching and training to QCI team, plant staff, project managers, technicians, and others.
• Lead COPQ reduction in internal and external cost of quality.
• Provide suggestions for process improvement and how to implement changes.

EDUCATION AND EXPERIENCE:
• 5+ years quality engineering/management experience in a manufacturing or industrial plant.
• B.S. degree in Quality Management, Engineering or another related technical field.
• Experience in developing/documenting procedures.
• Experience using AutoCAD, SolidWorks or other design software is a plus.
• Kaizen and Lean Manufacturing techniques
• Experience with metal cutting, forming, welding and fabrication is a plus. Experience with CNC wood cutting, laminating, milling and millwork assembly is a plus.
• Automotive quality experience or ISO certification background is a plus.

PERFORMANCE EXPECTATIONS:
• Proficient in Microsoft Office Suite or similar software
• Must display effective communication and written skills working in a team environment
• Ability to lift and/or move up to 25 pounds occasionally
• Demonstrate ability to work independently and drive toward results measured against key objectives
• Will have strong technical, analytical, and reasoning skills